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How Payments Work

TruSeller is a marketplace that connects buyers with independent sellers. Each seller is the merchant of record for their own sales. TruSeller never holds, stores, or routes customer funds — payments settle directly to the seller.

Cash on Delivery (default)

  • You place an order at no upfront cost.
  • The seller dispatches the item or schedules the service.
  • You pay in cash at delivery and confirm receipt with a one-time delivery code (OTP).
  • The OTP confirms the order was received — it is the proof-of-delivery anchor.

Online payment (select sellers)

  • Online prepayment is available only for reputation-verified sellers.
  • Payment is processed by our payment gateway and settles directly to the seller’s account; TruSeller holds no funds.
  • After payment, the seller dispatches and delivery is confirmed by OTP.
  • Refunds, where due, are returned to your original payment method by the seller through the gateway.

If something goes wrong

You can raise a dispute on a completed order. Disputes are tracked and, if unresolved, can be closed by TruSeller. See our Buyer Protection policy.