Dispute Resolution

Who can raise a dispute

The buyer or the seller on a completed order may open a dispute.

The process

• Open a dispute on the order, describing the issue.
• The counterparty (typically the seller) may propose a resolution.
• The person who opened it can reopen within a 7-day window if unsatisfied, or accept and close.
• The seller can never unilaterally close a dispute against themselves.
• If a dispute stalls, TruSeller can close it after review (recorded as a platform action).

Records & fairness

Every step is recorded in an audit trail. Parties are shown by role (buyer / seller), never by personal identifiers. TruSeller reports factual, computed outcomes — it does not take sides beyond enforcing this process.