Buyer Protection

Protection on TruSeller comes from how the marketplace is built, not from holding your money.

How you’re protected

• Cash on Delivery by default — for new sellers you pay only when you receive the item.
• Online prepayment is limited to reputation-verified sellers.
• OTP-verified delivery — an order is only complete once you share your one-time delivery code.
• Verified identity — every buyer and seller verifies a phone number; fraud and duplicate accounts are detected.
• Disputes — you can report a problem on a completed order and track it to resolution.
• Refunds — where due, returned to your original payment method by the seller through the gateway.

Raising a dispute

Open a dispute from your order. The seller can propose a resolution; you can reopen it within the review window or accept and close it. If a dispute stalls, TruSeller can step in to close it. See Dispute Resolution.