Grievance Redressal

In line with India’s IT Rules, the Consumer Protection (E-Commerce) Rules, and the DPDP Act, you can raise any complaint about a transaction, content, or your personal data here.

Grievance Officer

• Office: Grievance Officer, EMEF Technologies (OPC) Private Limited
• Address: Tiruvallur, Tamil Nadu 600056, India
• Email: contact@truseller.in

Timelines

• We acknowledge complaints within 48 hours.
• We aim to resolve within 30 days (sooner for data-protection grievances under DPDP).
• Transaction disputes follow the Dispute Resolution policy and may resolve faster.

The named Grievance Officer and exact response SLAs are to be confirmed by counsel before launch.