Terms of Use

TruSeller is operated by EMEF Technologies (OPC) Private Limited. By using TruSeller you agree to these terms.

Our role

TruSeller is an online marketplace and an intermediary under the Information Technology Act, 2000. Products and services are sold by independent sellers. Each sale is a contract between the buyer and the seller; the seller is responsible for the listing, price, quality, delivery, warranty, returns, and taxes.

Your account

• Provide accurate information and keep your login secure.
• A verified phone number is required to place an order or sell.
• Do not misuse, scrape, or interfere with the platform.

Content you must not post

You must not host, upload, share, or list anything that:

• belongs to another person and you have no right to;
• is obscene, pornographic, paedophilic, invasive of privacy, harassing, or hateful on grounds of gender, religion, caste, or ethnicity;
• is harmful to children;
• infringes any patent, trademark, copyright, or other proprietary right;
• deceives or misleads, or is knowingly false;
• impersonates another person;
• threatens the unity, integrity, defence, security, or sovereignty of India, friendly relations with foreign states, or public order;
• contains a virus or malicious code;
• is an online game not permitted under law, or promotes one;
• violates any law in force, or is listed in our Prohibited Items policy.

We may remove such content and suspend or terminate accounts that break these terms. See Prohibited Items.

Demonstration content

During beta, some products, prices, and sellers are demonstration content and are not real offers.

Ratings & ranking

• Reviews linked to a completed order are marked as verified. We remove spam and reviews that break these terms; we do not edit reviews.
• Search and listing results are ranked mainly by relevance to your search, price, availability, and each seller’s record on TruSeller (completed orders, ratings, and disputes).

Payments, refunds & disputes

See Payments, Refunds & Disputes.

Liability & law

• TruSeller is not liable for the acts or omissions of buyers or sellers, to the extent permitted by law.
• These terms are governed by the laws of India. Courts at Tiruvallur, Tamil Nadu have jurisdiction, without affecting your rights under consumer protection law.
• Complaints: see Grievance Redressal.