Payments, Refunds & Disputes

Payment methods

• Cash on Delivery — pay the seller when you receive your order.
• Online payment, where a seller offers it — processed by a licensed payment gateway and paid to the seller.
• TruSeller does not charge buyers any fee.

Delivery confirmation

You receive a one-time delivery code for each order. Share it only when you have received your order — it confirms delivery.

Cancellation, returns, refunds & warranty

• You can cancel an order from My Orders until the seller dispatches it.
• Return, exchange, warranty, and delivery terms are set by the seller of each offer.
• Refunds go back the way you paid: for cash or direct payments the seller refunds you; for online payments the refund goes to your original payment method.

Disputes

• Use “Report a problem” on your order to open a dispute.
• The seller responds with a resolution. If you are not satisfied, you can reopen it within 7 days.
• If a dispute is not resolved, TruSeller reviews it and closes it. This does not affect your legal rights.

Still unresolved? See Grievance Redressal.